Shipping & Policies
Shipments are sent through Canada Post and/or FedEX Canada. You will be charged a specific shipping cost according to Canada Posts rates based on your location and shipping address.
Free Local Shipping: Applies only to those within a predetermined area of Niagara Ontario. Automatically applied at checkout.
Free Shipping Over $100: Applies to any order over $100. Automatically applied at checkout.
Accepted Payment & Checkout Procedure
All Prices are in Canadian dollars. Leaf & Bud Naturals accepts payments through Paypal, which ensures all of your personal banking information remains secure. When you checkout, you will be directed to a secure Paypal page where your shipping cost (when applicable) will be added to your total.
Appropriate sales taxes will be applied when an address has been confirmed. (If you have an existing Paypal account, please ensure your shipping address is correct.) In regards to sales taxes, residents of Ontario will be charged 13% HST. All other provinces will be charged GST, HST or QST accordingly.
A confirmation e-mail will be sent.
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Return Policy & Procedures
We value you and your business at Leaf & Bud Naturals and we want you to be satisfied with your shopping experience. In the case a return may be necessary, please see the policy and procedure below. If you have any questions or concerns regarding returns or our policy, please do not hesitate to contact us.
Leaf & Bud Naturals accepts returns within 30 days of the original purchase with receipt. Due to hygienic reasons, we can only accept returns of unopened products in their original packaging.
When we receive the returned product, you will be credited the full amount of the product and taxes (full purchase total, less shipping). Leaf & Bud Naturals reserves the right to deny a refund if the returned product is opened, damaged after arrival, outside the return date, or altered in any other any way that would make it unfit for resale.
*Contact us BEFORE ANY RETURNS. If an item was damaged in shipping please contact us immediately. Every package we send out is insured, but we need to now as soon as possible if items arrive damaged in order to file a claim with Canada Post. As for all other returns, please contact us as soon as possible.
After ensuring you meet the policy rules, again, please contact us to receive confirmation for your return before sending.
Repackage your item(s) securely to prevent damage in the mail. Include the packing slip or a printed copy of your receipt, which will give us the information we need to process your return. Send return to Leaf & Bud Naturals at the Shipping Address on our Contact Us page.
You will receive e-mail confirmation once we have processed your return.
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Leaf & Bud Naturals values the relationships we develop with those visiting our website, and we are careful to protect your private information. As such, the following comments are important to know:
- Leaf & Bud Naturals collects contact information, through our online contact form, from our visitors either requesting information or just commenting on our website.
- Leaf & Bud Naturals only uses the collected information for the purpose of replying and assisting visitors with information about our services.
- Leaf & Bud Naturals does not share any information collected from our visitors, with any other organization, unless the information is necessary for shipping or payment.